1. Help Center
  2. FAQ
  3. Subscriptions & Pricing


Q: How is my bill calculated?
Your bill is calculated based on the prorated usage of the platform, the number of active users and the portion of the month that have been on the platform. This is billed in arrears.
Q: What is an active user?

"Active user" is the number of unique users who have visited the app during a billing cycle. "Visit" is defined as any registered user opening the Android, iOS, or web.edapp.com apps


Q. Do I have to commit to a minimum amount of users? 

Yes, for our paid plans, you will be billed for a minimum of 20 users.


Q: How do I update my credit card information?

You can update your credit card details when logged in by visiting this page: https://admin.edapp.com/subscribe/billing.


Q: Will I receive a receipt for my payment at the end of the billing month?

Yes you will!


Q: What emails should I receive when I sign up to a billing plan?

You should receive two emails

1.  Confirmation of the plan subscription (or the change of subscription if applicable)

2. An invoice as soon as you subscribe to a plan

If it's the first time signing up, you won't be charged until the month after you first subscribed.


Q: What if I want to cancel my plan?

You can cancel whenever you want to. If you cancel a plan, you get charged for however many days from the first month you’ve been active.


Q: What will be the charges if I want to change my plan?

If you change your plan, you will be charged immediately for however many of days of that month on the old plan then start a new monthly billing cycle on the new plan. You will then be charged on the new plan one month after you start it.


Q. Can I downgrade my plan to a free plan? 

Yes! You can view the available plans here. Once logged into the admin portal, you can select 'Change my plan' from the Billing Details page and then select our Free plan. Note that this will remove access to certain features, including User Groups.


Q: What is the limitation on the free plan?

On the free plan you won't be able to assign learners to certain courses, all your courses will be on universal access. You also won't have access to the user group page to segment your learners. To be able to carry out these actions you will need to upgrade to another plan.