Reset a Learner’s Password

We know users sometimes forget their passwords which is why it has never been easier to reset a learner's password.

Users sometimes forget their password. Typically, they are able to reset it through Ed by clicking ‘Forgot your password’ on the login screen, which will send them an email with instructions on how to reset it. In the rare case, you may need to do this manually as an administrator. In this post, we will explain how to reset a learner’s password.

1. Navigate to the Users pane to the Users page.

Search for the individual user on this page and click on their user profile.

2. Enter a new password in the password section and press Save

Remember, the password needs to be at least 10 characters long. This password (and associated email) can now be shared with the user to restore their access to the system. The passwords are not saved on this screen, so take note of it once you have reset it. Once the user has logged in with their new credentials, they will be able to reset their password to one of their choosing.