Roles & Permissions

What the permissions do and how to configure them.


Configure Permissions







Prizing User

Exclude from Analytics



1. Navigate to 'Users' and click on an individual user’s profile

This can be found under the user pane.

From there, click on the user whose permissions you would like to assign.




Admins have overall control of the account, they can access all courseware, all user/ user group information, all peer learning features, all engagement features and all analytics.

To access the LMS/backend, log in through 


As an Admin, why I can't see all the courses in the learner's app?

Even as an admin, in the learner's app you will only see published courseware that is assigned to one of your user groups.




This user role can

  • access course progress analytics
  • peer learning features
  • edit learning content.
  • publish content. 
They will only see a subset of analytics; course summary and course progress.



They have been assigned as a manager to a specific user group(s) and checking this box grants them access to the Manager’s Dashboard reporting for these groups. Be sure to also configure their individual Manager settings in the Manager section on this page.

Managers can only see manager dashboards for the user groups assigned to them.

Check out our guide on how to set up a manager dashboard.



This user can review all published and drafted content that is assigned to their user group. Remember that reviewer completions will not count towards the analytics. It could be worth creating reviewers a separate login to review content if you would like their completions to count towards analytics in their normal account.

This role will be replaced by the course reviewer role via the course review tool.


An instructor is a user who can log in to the admin portal and have access to social learning, discussions, assignments, group training and practical assessments.

Ensure the facilitator is assigned a user group to look after.

Instructors will be able to carry out the following actions:

  • Post, comment or give feedback
  • Edit/delete their own comment
  • Delete learner posts or comments
  • Conduct practical assessments
  • Conduct group training sessions

Actions that Admins can do but instructors cannot:

  • Create or configure social learning, discussions, assignments, group training and practical assessments
  • Delete other instructor or admin comments


Once a facilitator clicks on 'social learning', 'discussions', 'assignments', 'group training' or 'practical assessment' they will see a very similar layout to the admin portal that the Admin sees for that specific feature. 

Screenshot 2022-09-08 084307

When the instructor leaves a comment, this will also appear in a darker color for user clarity.

Picture 3-2

Facilitators can also comment from their learner’s app as an instructor but can carry out no other actions, this would all be available on the Admin portal.

Using this role is a very useful way for Admins to have help with these features whilst not letting the instructor have access to all the Admin side of the platform.


Learner: They have access to the published courseware that has been assigned to them. Users are automatically granted Learner access upon registration. Learners access course content but cannot modify it or access any Admin functionalities. They can do this via the browser on or downloading the app from the app store.

Prizing User: If you have enabled a Starbar with prizing, checking this box will grant the user access to these features.

Excluded from Analytics: They will not appear in your reporting. This is useful if you don’t want to include Admins or Managers in the results. You will need to wait 30 minutes for the changes to take effect in analytics once saved.