Q: What are automated push notifications?
Automated push notifications are notifications sent to learners when they have downloaded the mobile app. You enable them in your app settings, and learners will receive notifications when there is new content, and new prizes available.
Q: How do I enable push notifications?
Navigate to your 'App Settings' (in the dropdown menu next to your email in the top right of the LMS), and click the 'Engagement' tab. Click 'Allow Notifications', and you’re all set!
Q: Can I change the time automated notifications are sent?
Yes! Simply navigate to your 'App Settings' (in the dropdown menu next to your email in the top right of the LMS), and click the 'Engagement' tab. Scroll down to the 'Prizing' and 'New Content' fields, and set the time for push notifications to be delivered to users.
Q: What timezone are push notifications sent out in?
Notifications will be delivered to the users according to their timezone.
Q: How do I send a custom push notification to a user group?
Navigate to the 'Users' dropdown menu, and click 'User Groups'. Open any group, and navigate to the push notification field on the right side of the page. Customize the title and body of your push notification, and click 'Send Push Notification'. You can read more about this here: https://support.edapp.com/send-a-custom-push-notification.
Q: When are custom push notifications sent?
Custom push notifications are delivered to your learners instantly.
Q: How do I send a custom push notification to an individual?
Navigate to the 'Users' dropdown menu, and click 'Users'. Open any user’s profile, and navigate to the push notification field on the right side of the page. Customize the title and body of your push notification, and click 'Send Push Notification'.
Q: Can learners turn their notifications off?
Learners may disable push notifications from the app settings on their device.
Q: Can I send learners an email notification instead?
Learners can be sent emails via our Actionable Reports feature.
Q: Do learners receive notifications for prizing if I don’t have a prize draw available?
Learners will only receive automated notifications for prizing if there is an active prize draw with prizes available.
Q: Can I send push notifications to all users in my account?
Yes, navigate to the 'User' dropdown and then to 'User Groups'. Select 'All Users'. In the push notification field to the right, enter your copy in the Title and Body fields. When ready to send, press 'Send Push Notification'. All users in your account will receive this custom push notification message.
Q. Can I schedule a push notification?
Push notifications are sent immediately and cannot currently be scheduled.
- There are automatic push notifications linked for two features; lessons and prizing and each have a schedule for repeating notifications:
- Lessons: Sent on days 1, 3, 7, 13
- Prizes Sent on days 1, 4, 9, 16
For example, if the account has set lesson notifications to be sent at 9am:
- User completes a lesson on Monday the 3rd of January,
- A lesson notification will be scheduled for 9.00am on Tuesday the 4th of January
- If the user does not complete a lesson after receiving the notification, the next notification will be scheduled on Friday the 7th at 9.00am and so on
- When the user does complete a lesson, the schedule is reset and they will receive a notification the next day.