This article will show you how to use KPIs to measure the success of your program
Key Performance Indicators (KPIs) are metrics that indicate to you how well you’re tracking against your targets. While clear KPIs are especially important when it comes to running a Pilot, they should really support all programs as a way to measure the ongoing effectiveness of your learning program.
Select the appropriate KPIs for your business objectives & learning program
Once you have defined your goals, it’s time to select which metrics will best pair with your business objectives. The EdApp platform is flexible, allowing you to customize your admin account and content to best and most efficiently capture the metrics you need.
These metrics can help you determine the impact of EdApp and evaluate your learning programs:
|
Focus |
Metric |
Source in EdApp |
|
Participation |
The number of users who have opened the app more than once. |
Login statistics by user |
|
Penetration |
The percent of the target audience who successfully registered. |
Login statistics by user |
|
Completion Rate |
What % of users complete a course once they begin. Lesson, course, and program completion numbers. |
Course progress |
|
Engagement |
The number of users who have returned to the app more than once. |
Login statistics by user |
|
Learner satisfaction |
Net Promoter Score; how likely your users are to recommend EdApp or microlearning, to a colleague/within their own business. |
Survey slide (Likert) at the end of a lesson/course |
|
Knowledge level |
The average score obtained by learners in a well-designed assessment; OR the pass rate of learners who took a final course assessment. |
Course completion by user Applying a minimum pass score to the end of a course/lesson and measuring the number of completions. |
|
Knowledge uplift |
Demonstrate the increase in knowledge demonstrated from the start of the program to a post-assessment |
Use EdApp survey templates to create pre/post assessments |
|
Most popular content |
Total opens to view which courses people are starting a course. |
Course progress |
|
Completion rate |
The percent of users who completed a course vs. who started it. |
Course progress |
|
User feedback |
Quantitative/qualitative data |
Survey slides |
Examples of KPIs
Every program is different. Here are some example KPIs you can use for inspiration.
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Course Completions |
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Engagement |
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User Feedback (Surveys) |
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